Improve Ellie’s Replies

Ellie can generate replies out-of-the-box, but once you provide it with some training it will even start to mimic your writing style and tone of voice.

Training can be provided in a few ways, via previously sent emails, URLs, or a informational document.

Let’s run through Email Training first…

Throughout Ellie, you can return to settings at any point by clicking on the red question mark emoji (❓).

Once in Ellie’s settings, click the “Email Training” link at the top and copy your unique training email address (it’s about half-way down the page).

Head to the “Sent” folder in your chosen mail client, select any emails you wish to supply to Ellie for training, then click the vertical elipsis (dots) and “Forward as Attachment” to the email address provided in the previous step.

Return to the “Email Training” page in Ellie’s settings (Steps 1 & 2) and scroll to the bottom. From here you’ll see the status of your emails, you’ll need to wait a few moments till all your emails are processed and fed to Ellie.

Our Knowledge Base training is great when emails you’re replying to require a lot of context. For example, you’re running a car dealership and want Ellie to reply with relevant information on a particular model. Or you’re running a SAAS and want to use Ellie to reply to technical queries using information from your help docs. In both instances, uploading your Knowledge Base make this possible.

Throughout Ellie, you can return to settings at any point by clicking on the red question mark emoji (❓).

Navigate your way to the “Knowledge Base” page, then click the “Add training data” button and a pop-up will launch promoting you to add your training data.

Via URL

The URL option is great for providing Ellie with customer-facing context, like your company website, or help docs. Once you provide Ellie with a website, it effectively read through the pages under that domain. If you don’t want Ellie to read all your website, you also have the option to exclude specific URLs from being included.

Via File Upload

Uploading training files is useful when you want to provide Ellie with context that isn’t available online. You can upload any .pdf, .txt, .docx ,.pptx, or .md file, up to 100mb in size (contact us if you need a bigger upload limit).

When providing files as training data, the document should be formatted in an informative way, as oppose to a series of instructions. Similarly to a wiki page (for example).