Improve Ellie’s Replies

Ellie can generate replies out-of-the-box, but once you provide it with some training, it will start to mimic your writing style and tone of voice.

Training can be provided in a few ways and these methods are split into two categories, Basic and Advanced.

Firstly, we’ll run through the easiest of the two, which is (of course) Basic Training.

Basic Training

Step 1/2 - Open Settings

Throughout Ellie, you can return to settings at any point by clicking on the red question mark emoji (❓).

Step 2/2 - Add Examples

At the top of the settings page, click “Training”. From here, you have the option to provide two example emails and the replies you gave. Simply copy and paste some examples from your inbox, and that’s it! Ellie will use these to mimic your tone of voice in any replies.

Advanced Training

Our advanced training is great when emails you’re replying to require a lot of context. For example, you’re running a car dealership and want Ellie to reply with relevant information on a particular model. Or you’re running a SAAS and want to use Ellie to reply to technical queries using information from your help docs. In both instances, advanced training makes this possible.

Step 1/2 - Open Settings

Throughout Ellie, you can return to settings at any point by clicking on the red question mark emoji (❓).

Step 2/2 - Provide Training

Navigate your way to the “Advanced Training” page, then click the “Add training data” button and a pop-up will launch promoting you to add your training data.

Via URL

The URL option is great for providing Ellie with customer-facing context, like your company website, or help docs. Once you provide Ellie with a website, it effectively read through the pages under that domain. If you don’t want Ellie to read all your website, you also have the option to exclude specific URLs from being included.

Via File Upload

Uploading training files is useful when you want to provide Ellie with context that isn’t available online. You can upload any .pdf, .txt, .docx ,.pptx, or .md file, up to 100mb in size (contact us if you need a bigger upload limit).

When providing files as training data, the document should be formatted in an informative way, as oppose to a series of instructions. Similarly to a wiki page (for example).

What’s next?