You can manage your subscription entirely through the self-serve billing portal — no need to email us.
How to access the billing portal
- Sign in at app.tryellie.com
- Click Manage Billing on the dashboard (or go to app.tryellie.com/dashboard )
- Click Billing Portal — this opens the Stripe billing portal in a new tab
From the billing portal you can cancel, downgrade, upgrade, and update your payment method.
Cancel your subscription
In the billing portal:
- Click Cancel plan
- Review the cancellation confirmation — it shows the date your subscription ends and what happens to your account
- Confirm the cancellation
Your subscription runs until the end of the current billing period.
You won't be charged again after cancelling. There are no cancellation fees or lock-in periods.
Downgrade to a lower plan
In the billing portal, click Change plan and select a lower tier. The downgrade takes effect at the end of your current billing period.
Be aware that some features are plan-gated. If you downgrade from Business to Casual, for example, you'll lose access to multiple connected inboxes and larger Knowledge Base limits.
Upgrade to a higher plan
In the billing portal, click Change plan and select a higher tier. Upgrades take effect immediately and you're charged a prorated amount for the remainder of the billing period.
Change your payment method
In the billing portal, click Payment methods and add or update your card details.
View past invoices
In the billing portal, click Billing history to see all past invoices and download receipts. For more on receipts, see Receipts, invoices & payment methods .
Still having trouble?
Email us at hi@tryellie.com — we'll help you sort out your subscription.