Reset your password and sign back in

If you cannot sign in with your password, you can request a reset link, choose a new password, and return to login.

Step by step

1. Open the Forgot Password form.
2. Enter your email address.
3. Submit the request.

If the email address is in a valid email format, Ellie sends a password reset email and shows a Back to Login button.

1. Open the reset link from your email.

Ellie checks that the reset link is valid before letting you set a new password.

1. In New Password, enter your new password.
2. In Confirm Password, enter the same password again.
3. Submit the form.
4. Select Back to Login.
5. Sign in with your email address and your new password.

Good to know

• Your new password must be at least 8 characters and include an uppercase letter, a lowercase letter, a number, and a special character.
• If the reset link is missing or invalid, you will not be able to set a new password. Start again from Forgot Password to request a new link.